Shipping policy
At OKCASE, we are committed to providing a smooth, reliable, and convenient shipping experience for every customer.
We currently ship to the following countries only:
- United States
- United Kingdom
- Canada
- Australia
At this time, we do not ship to countries or regions outside the destinations listed above.
Free Standard Shipping
We offer free standard shipping on all eligible orders shipped to the United States, United Kingdom, Canada, and Australia.
There is no minimum purchase required for free standard shipping.
Expedited Shipping
For customers who need faster delivery, expedited shipping is available for an additional fee of $9.99.
Expedited shipping usually shortens the standard shipping time by approximately 2–3 business days. Please note that order processing time still applies.
Order Processing Time
Orders are usually processed within 1–3 business days after payment is confirmed.
Processing time may be longer during holidays, promotional periods, or high-order-volume seasons.
Once your order has been processed and shipped, you will receive a shipping confirmation email with your tracking number.
Estimated Delivery Time
Delivery time includes shipping transit time after the order has been processed and dispatched.
| Destination | Processing Time | Free Standard Shipping | Expedited Shipping |
|---|---|---|---|
| United States | 1–3 business days | 4–6 business days | 2–4 business days |
| United Kingdom | 1–3 business days | 5–8 business days | 3–6 business days |
| Canada | 1–3 business days | 5–8 business days | 3–6 business days |
| Australia | 1–3 business days | 5–8 business days | 3–6 business days |
United States Special Regions
For certain U.S. regions, delivery may take longer than the standard estimated delivery time.
- Hawaii & Alaska: Estimated 2–3 weeks
- Military Bases / APO / FPO Addresses: Estimated 4 weeks
Shipping Carriers
Orders may be shipped via trusted carriers such as USPS, DHL, or other reliable logistics partners, depending on the destination and shipping method selected.
The final carrier may vary based on the shipping address, product availability, and logistics arrangement.
How to Track Your Order
After your order has been shipped, you will receive an email with your tracking number.
Please allow 2–3 business days for the first tracking update to appear in the carrier’s system. Tracking information may not update immediately after shipment.
Customs Duties and Taxes
For eligible orders shipped to the countries listed above, customs duties are covered by OKCASE.
Customers usually do not need to pay additional customs duties for eligible orders. However, local tax rules, customs inspections, or import procedures may vary by country and may affect delivery time.
Delivery Delays
Delivery times are estimates and may vary due to:
- Weather conditions
- Customs clearance
- Carrier delays
- Holidays
- Incorrect or incomplete shipping information
- Remote delivery locations
- Unexpected logistics issues
We will do our best to assist you if your package is delayed.
Incorrect Shipping Information
Please make sure your shipping address is accurate and complete before placing your order.
OKCASE is not responsible for delays, failed deliveries, or returned packages caused by incorrect or incomplete shipping information provided by the customer.
If a package is returned due to an incorrect address, failed delivery attempt, or refusal to accept the package, additional shipping fees may apply for reshipment.
Delivery Issues
If you experience any issue with your delivery, please contact our customer support team.
Email: service@okcase.co
Phone: +13239198106
Address: 61 Bridge Street, Kington, Herefordshire, HR5 3DJ
Customer Service Hours: Monday to Friday, 9:00 AM to 5:00 PM (EST)