Terms of Service

Terms of Service

Last Updated: 2026.5.20

Welcome to OKCASE. This website is operated by OKCASE LTD (“OKCASE,” “we,” “us,” or “our”). By accessing our website, browsing our products, creating an account, placing an order, or using any services provided through the OKCASE online store, you agree to be bound by these Terms of Service.

Please read these Terms carefully before using our website. If you do not agree to these Terms, you should not use our website or purchase products from us.

1. General Terms

These Terms apply to all visitors, customers, and users of the OKCASE website.

We reserve the right to update, modify, or replace any part of these Terms at any time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of our website after any changes means that you accept the updated Terms.

2. Eligibility

By using this website, you confirm that you are at least the age of majority in your state, province, or country of residence, or that you are using the website with the consent of a parent or legal guardian.

You agree to provide accurate, current, and complete information when placing an order or creating an account.

3. Account Information

If you create an account on our website, you are responsible for keeping your account login information confidential.

You are responsible for all activities that occur under your account. If you believe your account has been accessed without authorization, please contact us immediately.

4. Products and Product Information

We make reasonable efforts to display product descriptions, prices, images, colors, sizes, features, and availability as accurately as possible.

However, we do not guarantee that all product information is error-free, complete, current, or accurate. Product colors may appear slightly different due to screen settings, device displays, lighting, or photography conditions.

All products are subject to availability. We reserve the right to limit quantities, discontinue products, or update product information at any time without prior notice.

5. Pricing and Payment

All prices are listed on our website and may change without notice.

The price charged for an order will be the price displayed at the time the order is placed, unless there is an obvious pricing error.

If a pricing error, product information error, or stock issue occurs, we reserve the right to cancel or modify the order. If this happens, we will contact you using the email address or phone number provided at checkout.

We accept payment methods displayed at checkout, including major credit cards, digital wallets, and other supported payment options.

Payment must be completed before an order can be processed or shipped.

6. Orders

After placing an order, you may receive an order confirmation email. This email confirms that we have received your order, but it does not guarantee acceptance of the order.

We reserve the right to refuse, cancel, or limit any order for reasons including, but not limited to:

• Product unavailability  
• Incorrect product or pricing information  
• Suspected fraud or unauthorized payment  
• Incorrect or incomplete shipping information  
• Violation of these Terms  
• Unusual order activity  

If your order is canceled after payment has been made, we will issue a refund to the original payment method where applicable.

7. Order Changes and Cancellations

Please review your order carefully before completing your purchase.

Once an order has been placed, we may not be able to cancel or modify it, especially if it has already entered processing or shipping preparation.

If you need to change or cancel your order, please contact us as soon as possible at service@okcase.co We will do our best to assist you, but changes or cancellations are not guaranteed.

8. Shipping and Delivery

Shipping times and delivery estimates are provided in our Shipping Policy. Delivery times are estimates only and may vary due to carrier delays, weather conditions, customs clearance, holidays, incorrect shipping information, or other unexpected circumstances.

Customers are responsible for providing accurate and complete shipping information at checkout.

OKCASE is not responsible for delays, failed deliveries, or returned packages caused by incorrect, incomplete, or undeliverable shipping addresses.

If a package is returned due to an incorrect address, refusal of delivery, or failure to collect the package, additional shipping fees may apply for reshipment.

9. Shipping Delays

We make reasonable efforts to ship orders within the estimated processing and shipping time displayed on our website.

If an unexpected delay occurs, we may contact you with updated information. Where required by applicable law, you may have the right to cancel your order and receive a refund if the order cannot be shipped within the promised timeframe.

10. Customs, Duties, and Taxes

Customs duties, import taxes, and related fees may vary by destination country or region.

Where stated in our Shipping Policy, certain customs duties may be covered by OKCASE. However, local regulations may vary, and customers may be responsible for providing any required customs information or responding to carrier requests.

11. Returns, Refunds, and Exchanges

Returns, refunds, and exchanges are handled according to our Return & Refund Policy.

If you receive a defective, damaged, or incorrect item, please contact us within the time period stated in our Return & Refund Policy and provide your order number, photos of the issue, and a brief description.

Items must be unused, in their original condition, and returned with all original packaging where required.

We reserve the right to refuse returns or exchanges if the item has been used, damaged after delivery, altered, stained, scratched, affected by odors, or returned outside the eligible return period.

12. Consumer Rights

Nothing in these Terms is intended to limit any consumer rights that cannot be waived under applicable law.

If you are located in a country or region that provides a statutory right of cancellation, withdrawal, refund, repair, replacement, or other consumer protection, those rights will apply where required by law.

13. Promotions, Discounts, and Coupons

Promotional offers, discount codes, and coupons may be subject to additional terms and conditions.

Discount codes must be applied at checkout and cannot usually be applied after payment has been completed.

Promotions may be changed, suspended, or ended at any time without notice.

Price adjustments are not guaranteed for orders placed before or after a sale or promotional event.

14. Intellectual Property

All content on the OKCASE website, including text, images, product photos, graphics, logos, icons, page layouts, designs, videos, and other materials, is owned by or licensed to OKCASE and is protected by intellectual property laws.

You may not copy, reproduce, modify, distribute, display, publish, sell, or use any website content without our prior written permission.

15. User Conduct

You agree not to use our website for any unlawful, harmful, fraudulent, abusive, or unauthorized purpose.

You agree not to:

• Violate any applicable laws or regulations  
• Interfere with the security or operation of the website  
• Attempt to gain unauthorized access to our systems  
• Upload viruses, malware, or harmful code  
• Use the website to commit fraud or unauthorized transactions  
• Copy or scrape website content without permission  
• Misuse promotions, discount codes, or account benefits  

We reserve the right to restrict, suspend, or terminate access to our website if we believe a user has violated these Terms.

16. Third-Party Services and Links

Our website may include links to third-party websites, payment processors, shipping carriers, apps, tools, or services.

We are not responsible for the content, privacy practices, terms, security, or performance of third-party websites or services.

Your use of third-party services may be subject to their own terms and policies.

17. Privacy

Your use of our website is also governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, store, and protect your personal information.

By using our website, you agree that we may process your information according to our Privacy Policy.

18. Disclaimer of Warranties

Our website and services are provided on an “as is” and “as available” basis.

To the fullest extent permitted by law, OKCASE makes no warranties or representations that:

• The website will always be available, secure, or error-free  
• Product information will always be complete, accurate, or current  
• Any defects or errors will be corrected immediately  
• The website will be free from viruses or harmful components  

This disclaimer does not affect any rights you may have under applicable consumer protection laws.

19. Limitation of Liability

To the fullest extent permitted by law, OKCASE shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the website, products, services, or these Terms.

This includes, but is not limited to, loss of profits, loss of data, business interruption, delivery delays, website errors, or unauthorized access to personal information.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

20. Indemnification

You agree to indemnify and hold harmless OKCASE LTD, its directors, employees, partners, service providers, and affiliates from any claims, damages, losses, liabilities, costs, or expenses arising from:

• Your use of the website  
• Your violation of these Terms  
• Your violation of any law or third-party rights  
• Any inaccurate information you provide to us  

21. Force Majeure

OKCASE shall not be responsible for delays or failure to perform due to events beyond our reasonable control, including but not limited to natural disasters, severe weather, customs delays, carrier disruptions, labor disputes, power outages, system failures, government actions, pandemics, war, or other unexpected circumstances.

22. Termination

We may suspend or terminate your access to our website or services at any time if we believe you have violated these Terms or engaged in fraudulent, harmful, or unlawful activity.

Termination does not affect any rights or obligations that arose before termination.

23. Governing Law

These Terms shall be governed by and interpreted according to the laws of the applicable jurisdiction in which OKCASE operates, unless otherwise required by applicable consumer protection laws.

If you sell to customers in multiple countries or regions, local consumer protection laws may also apply.

24. Dispute Resolution

If a dispute arises between you and OKCASE, both parties agree to first attempt to resolve the matter through good-faith communication.

Please contact us at service@okcase.co with your order number and a clear description of the issue.

25. Contact Us

If you have any questions about these Terms of Service, please contact us:

Company：OKCASE LTD

Email: service@okcase.co

Phone: +13239198106

Address: 61 Bridge Street, Kington, Herefordshire, HR5 3DJ

Customer Service Hours: Monday to Friday, 9:00 AM to 5:00 PM (EST)