Privacy Policy
Privacy Policy
Last Updated: 2026.5.20
OKCASE LTD (“OKCASE,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website, place an order, create an account, subscribe to our newsletter, or contact our customer support team.
By using our website and services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of personal information:
Personal Information You Provide
When you place an order, create an account, contact us, or subscribe to our newsletter, we may collect:
• Name
• Email address
• Phone number
• Billing address
• Shipping address
• Order details
• Payment-related information
• Customer service communications
• Account login information, if applicable
Payment Information
Payments are processed securely through trusted third-party payment providers. OKCASE does not directly store your full credit card number or payment account details.
Automatically Collected Information
When you visit our website, we may automatically collect certain information, including:
• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Referring website
• Time spent on the website
• Click activity
• Cookie and tracking technology data
2. How We Use Your Information
We may use your personal information for the following purposes:
• To process and fulfill your orders
• To deliver products to your shipping address
• To send order confirmations, shipping updates, and tracking information
• To provide customer support
• To process returns, refunds, or exchanges
• To manage your account
• To improve our website, products, and services
• To personalize your shopping experience
• To send newsletters, promotions, and special offers, if you have subscribed
• To prevent fraud, unauthorized transactions, and security risks
• To comply with legal, tax, accounting, and regulatory obligations
3. Cookies and Tracking Technologies
We use cookies, pixels, web beacons, and similar technologies to operate our website and improve your shopping experience.
Cookies may be used to:
• Keep items in your shopping cart
• Remember your preferences
• Help you log in to your account
• Analyze website traffic and performance
• Measure advertising effectiveness
• Provide personalized content and ads
You can adjust your browser settings to refuse or delete cookies. However, some website features may not function properly if cookies are disabled.
4. Web Beacons and Analytics
Our website may use web beacons, pixels, or analytics tools to understand how visitors use our website. This information helps us improve page performance, product selection, advertising campaigns, and the overall shopping experience.
The information collected through these tools may include device data, browsing behavior, and interaction data. It does not directly identify you unless combined with other personal information.
5. Advertising and Marketing
We may work with advertising partners, including social media platforms and search engines, to show relevant ads and measure campaign performance.
These partners may collect or receive information from our website through cookies, pixels, or similar technologies. This may include browsing activity, product views, purchases, device information, and interaction data.
You may opt out of certain personalized advertising through your browser settings, cookie preferences, or the advertising platform’s own privacy settings.
6. How We Share Your Information
We do not sell your personal information for money.
However, we may share your information with trusted third parties when necessary to operate our business, including:
• Payment processors
• Shipping carriers and logistics providers
• Website hosting providers
• Customer support tools
• Email and marketing service providers
• Analytics and advertising partners
• Fraud prevention and security providers
• Legal, tax, or compliance advisors
These third parties are only allowed to use your information as needed to provide services to us or as required by law.
7. Shipping and Delivery Partners
To fulfill your order, we may share your name, shipping address, phone number, email address, and order details with shipping carriers and logistics partners.
This information is used only to process, ship, track, and deliver your order.
8. Data Security
We take reasonable technical, administrative, and organizational measures to protect your personal information from unauthorized access, disclosure, misuse, loss, or alteration.
Our website uses SSL encryption to help protect personal and payment-related information during transmission.
Please note that no method of online transmission or electronic storage is 100% secure. While we work to protect your information, we cannot guarantee absolute security.
9. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including order processing, customer support, legal compliance, tax records, fraud prevention, and business operations.
When personal information is no longer needed, we may delete, anonymize, or securely store it according to applicable laws.
10. Your Privacy Rights
Depending on your location, you may have the right to:
• Request access to the personal information we hold about you
• Request correction of inaccurate personal information
• Request deletion of your personal information
• Request a copy of your personal information
• Opt out of marketing emails
• Opt out of certain personalized advertising
• Restrict or object to certain processing activities
• Withdraw consent where processing is based on consent
To exercise your privacy rights, please contact us at:
service@okcase.co
We may need to verify your identity before processing your request.
11. California Privacy Rights
If you are a California resident, you may have additional rights under applicable California privacy laws, including the right to:
• Know what categories of personal information we collect
• Know how we use and share personal information
• Request access to personal information
• Request deletion of personal information
• Request correction of inaccurate personal information
• Opt out of the sale or sharing of personal information, where applicable
• Not be discriminated against for exercising your privacy rights
OKCASE does not sell personal information for money. However, certain advertising or analytics activities may be considered “sharing” under California privacy laws. You may contact us to request to opt out of such sharing where applicable.
12. European and UK Privacy Rights
If you are located in the European Economic Area, the United Kingdom, or Switzerland, you may have certain rights under applicable data protection laws.
These may include the right to:
• Access your personal information
• Correct inaccurate personal information
• Request deletion of your personal information
• Restrict or object to processing
• Request data portability
• Withdraw consent at any time
• Lodge a complaint with a data protection authority
Our legal bases for processing personal information may include:
• Your consent
• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests
• Protection against fraud and security risks
13. Marketing Communications
If you subscribe to our newsletter, we may send you promotional emails, product updates, exclusive offers, and marketing content.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at:
service@okcase.co
Even if you unsubscribe from marketing emails, we may still send you transactional emails related to your orders, shipping updates, account activity, or customer service requests.
14. Children’s Privacy
Our website and services are not intended for children under the age of 13, and we do not knowingly collect personal information from children.
If you believe that a child has provided us with personal information, please contact us, and we will take appropriate steps to delete such information.
15. International Data Transfers
Your personal information may be processed and stored in countries outside your country of residence. These countries may have data protection laws that are different from those in your location.
When we transfer personal information internationally, we take reasonable measures to protect your information in accordance with this Privacy Policy and applicable laws.
16. Third-Party Links
Our website may contain links to third-party websites, apps, or services. We are not responsible for the privacy practices, content, or security of those third-party websites.
We encourage you to review the privacy policies of any third-party websites you visit.
17. Account and Password Security
If you create an account on our website, you are responsible for keeping your login information confidential.
Please do not share your account ID, password, or personal information with others. If you believe your account has been accessed without authorization, please contact us immediately.
18. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website features.
When we make changes, we will update the “Last Updated” date at the top of this page. If the changes are significant, we may provide additional notice on our website.
We encourage you to review this Privacy Policy regularly.
19. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:
Company：OKCASE LTD
Email: service@okcase.co
Phone: +13239198106
Address: 61 Bridge Street, Kington, Herefordshire, HR5 3DJ
Customer Service Hours: Monday to Friday, 9:00 AM to 5:00 PM (EST)